Prepare your phone | Reflash Lab

Back up everything you need.
Photos, messages, authenticator recovery codes, files, eSIM details, and app data may be lost. Verify the backup before shipping; Reflash Lab does not need access to your personal data.
Remove accounts and management locks.
Remove Google and manufacturer accounts, work profiles, mobile-device management, screen locks, and anything else that can trigger Factory Reset Protection or activation lock. Do not send passwords or recovery codes.
Check OEM unlocking.
In Developer options, confirm whether OEM unlocking is available. Do not unlock the bootloader unless we specifically ask you to. Carrier unlocking is a different setting.
Tell us about damage or prior repair.
Disclose cracked glass, charging or button problems, camera faults, water exposure, battery trouble, and replacement parts before shipping.
Remove personal media and loose accessories.
Remove the physical SIM, SD card, charger, cable, and anything else we did not ask you to send. A protective case may stay on the phone.
Power down and pack the phone.
Use a sturdy box and enough protection to prevent movement. Keep your outbound tracking number and shipping receipt.

Back up everything you need.